Repair & service
Safety sensors, remotes and keypads
The door goes down, thinks better of it, and comes back up. Or the remote in the car stopped working and the one in the kitchen still does. These are the cheapest calls we make, and a fair number of them we talk people through for free.
- Price
- $125–$265
- Many fixed on the spot
- Diagnosis
- $85 · waived with repair
See every symptom and price in one table
| What it's doing | Usually means | Price |
|---|---|---|
| Loud bang, now it won't open | Broken torsion spring | $329–$489 |
| Door won't move at all | Spring, opener, or power | $85–$489 |
| Opener runs, door stays put | Trolley disconnected or stripped gear | $145–$395 |
| Goes down, then reverses | Safety sensors misaligned | $125–$265 |
| Crooked or jammed in the track | Cable came off the drum | $195–$325 |
| Grinding or squealing | Worn rollers and dry bearings | $195–$285 |
| Remote or keypad not working | Battery, reprogram, or logic board | $0–$265 |
| Loud enough to wake the house | Rollers, hinges, or a chain-drive opener | $195–$949 |
| Bottom panel dented or cracked | Section replacement | $395–$1,150 |
| Won't close in the cold | Seal frozen to the slab, or travel limits | $145–$295 |
| Door slams down hard | Broken spring or a failing cable | $329–$689 |
| Nothing's wrong — just a check | 25-point tune-up and safety inspection | $95 |
What's actually wrong
Photo-eye sensors sit about six inches off the floor on each track and have to see each other continuously. Anything breaks that beam — a bumped bracket, a spider web, a snow bank, low winter sun coming straight through the opening — and the opener refuses to close, which is exactly what it's supposed to do.
Remotes and keypads lose their pairing after a power event or a battery change. Reprogramming takes under a minute and we'll walk you through it on the phone rather than charge you a trip.
Safety, plainly
Never disable or bypass the photo eyes to force a door closed. They are the reason a closing door stops for a child, a pet, or a bicycle. A door that won't close is telling you something.
What the visit includes
- Sensor realignment and bracket repair
- Sensor replacement where the eye has failed
- Low-voltage wire repair or rerun
- Remote, keypad and vehicle-button programming
- Auto-reverse force test
- The 25-point safety inspection, free
What it costs
Published, and the same number we'd give you on the phone. Bands cover the great majority of residential doors; anything outside them is quoted before we start.
| Service | Price |
|---|---|
| Sensor realignment on site | $85–$125 |
| Sensor pair replacement, installed | $125–$265 |
| Low-voltage wire repair | $125–$225 |
| New remote, programmed | $45–$85 |
| Wireless keypad, installed | $95–$165 |
| Phone walkthrough | free |
Before you ask
- Call us before you book this one. A good share of sensor and remote problems get solved on the phone in three minutes, and we'd rather have the goodwill than the $85.
- If your sensors keep going out of alignment, the bracket or the track is moving. Fixing the symptom repeatedly is how you pay for the same visit four times.
- Openers made before about 1993 have no photo eyes at all. If that's yours, replacement isn't an upsell, it's a safety recommendation.
Questions we get
One sensor light is blinking.
That's the receiving eye telling you the beam is broken. Clean both lenses and square the brackets.
Sun hits the sensor and the door won't close.
Real and common. Sensor shields or repositioning fixes it.
Can you add a keypad to an old opener?
If it has a LEARN button, almost always yes.
Do you charge for the estimate?
There's an $85 diagnostic fee on repair calls, and it's waived when you have us do the repair. New door quotes are free — those are measured, not diagnosed.
Are you actually same-day?
Most days, for most of our service area, yes — if you call before mid-afternoon. When we can't be, we tell you on the phone instead of booking you and hoping.
Where we do this
Get it fixed
Call for same-day where we can, or book a window online. Either way you'll have the number before anyone touches the door.
- Hours
- Mon–Sat 7:00 AM – 7:00 PM
- Base
- Rotterdam, NY
- Diagnosis
- $85, waived with repair